Ingrid Tugwell – President / CEO
Ingrid Tugwell has been President and CEO of PST since 1994. She has worked in the computer training business since 1989. Prior to working with several computer training companies, Ms. Tugwell worked in the Public Relations department of MD Anderson Cancer Center in Houston, Texas. Ms. Tugwell attended the University of Northern Colorado in Greeley, Colorado. She holds several Microsoft, CompTIA, Certiport and Lotus certifications, and is one of only fourteen Microsoft Master Instructors and IC3 Authorized Instructors in the state of South Carolina.
To read more about Ms. Tugwell, please click here.
- Nominated as a member of the Virginia College Business Advisory Board for the 2013-14 school year.
- Featured in Profiles in Business by the Charleston Regional Business Journal
- Named to Joint Base Charleston Advisory Council
- Nominated to Represent CAFB as Honorary Commander Participant in RODEO 2009
- Charleston Chamber of Commerce
- Berkeley Chamber of Commerce
- Past Board Member for the SC Workforce Investment Act
- Past Hurricane Board Member for First Baptist Church School
- National Association for the American Association of Training and Development
- Past Program Chair for Association of Information Technology Professionals
- Past Board President for Charles Towne Montessori School
- Honorary Commander for the 437th Communications Squadron at the Charleston Air Force Base 2008-2010
- Honorary Commanders Advisory Council at the Charleston Air Force Base
- Human Resource Management
- International Institute for Learning
- Professional Speakers Bureau
- Global Keynote Speakers Association
Ms. Tugwell received the 40-under-40 award from the Charleston Business Journal in 2000. In 2006 the National Republican Congressional Committee nominated Ingrid Tugwell as Honorary Chairman on the Business Advisory Council (BAC). Ms. Tugwell represents small businesses of South Carolina in Washington, D.C. Ms. Tugwell was nominated to represent the professional and business community of Charleston, South Carolina in the 2010 Honors Edition of Whos Who among Executives and Professional Women.
Ms. Tugwell volunteers time coaching youth and adult teams for the City of Charleston Recreation Department, dating back to 1999. Ms. Tugwell donates time to local schools to assist students in acquiring skills required to be emotionally intelligent, so they have the opportunity to overcome daily challenges and be successful in and out of the classroom. She also volunteers her time to work with parents and teachers to ensure they are aware of the challenges facing our students, so they may have the necessary knowledge and resources to assist them in being successful while also engaging our youth.
PST received an Emerging 10 Nomination in 2002 by the Charleston Chamber of Commerce, Outstanding Employer of the Year by the Trident One Stop in 2005, Small Business of the Month in 2006 by the Charleston Chamber of Commerce, AITP Chapter 184 Employer of the Year in 2007, Best of North Charleston Computer Training Companies in 2008 and 2009 by the US Local Business Association, and was recognized by Mayor Riley for Community Involvement in 2003. PST has received numerous other awards and recognitions from the Mayor of Charleston, Charleston Regional Business Journal and the Charleston Chamber of Commerce.
Ms. Tugwell has also been published locally and nationally with her articles “How to get the most out of your computers and business software” and “Cookies – they’re not just in jars anymore.”
Ms. Tugwell specializes in delivering business skills workshops, engaging corporations throughout the United States. She has worked extensively with various branches of the military to deliver training programs dating back to 1991. Ms. Tugwell developed a course addressing Marines working with Civilian Marines for the United States Marine Corps that was highlighted in The Boot October 2007. The course is now delivered throughout various Marine Corps installations.
Lisa Zakis – General Manager
Lisa Zakis has almost 20 years of experience in customer service and serves as the General Manager at PST. Lisa has been with PST, first serving as the Customer Service Director and Office Manager, since 2011. Lisa oversees the day-to-day operations of PST and interfaces with PST’s various business units, employees, and clients. Along with providing the highest level of professional service to clients, Lisa spends much of her time on community relations, workforce development and coordinating daily operations at PST. Lisa holds several Microsoft Office certifications and fills in as an instructor when needed. She is a certified proctor for Kryterion, Castle, Pearson VUE, Pan, Certiport, and Prometric testing.
Maurice Noisette – Lead Technical Facilitator
Maurice Noisette spent years as a Chemist prior to entering the IT field. He worked as a network administrator, help-desk lead and programmer. He has been in the training arena since 2001 and holds numerous CompTIA, Certiport and Microsoft certifications. He is an Authorized Master Instructor and is one of only fourteen Microsoft Master Instructors and IC3 Authorized Instructors in the state of South Carolina. Maurice is a subject matter expert in SharePoint and has spent the last several years testing, deploying, designing and rolling out SharePoint as well as instructing courses in SharePoint for nationwide clients. He has authored a custom course in pc and server virtualization that allows companies to save money. Maurice serves on the Microsoft Research Panel. He holds a Bachelor of Science degree in Chemistry and Mathematics.
Kim Holcombe – Lead Application Trainer/ Business Development
Kim has been with PST since 2008. She oversees the application training, soft skills training, curriculum selection and development, online learning, and marketing efforts for PST. Kim Holcombe is also a certified instructor for Microsoft Office courses and Adobe applications. Kim has over 30 years of computer software experience, as well as a background in graphic design and marketing. Kim has designed and produced award-winning marketing campaigns and websites, as well as published four-color magazines for special events. She holds numerous Adobe and Microsoft Office Specialist certifications.
Melissa Dagley – Operations Support Specialist
Melissa oversees PST’s client support services, quality assurance, testing services, and is a integral part of PST’s daily operations. Melissa has over 15 years’ experience in Customer Service in a variety of fields, from Law and Accounting to the Medical and Laboratory industries. After joining PST, she became a certified proctor for Pearson VUE and Certiport testing. She is passionate about serving people and immensely enjoys the rewarding relationships that she has been able to form at PST with the other staff and clients alike. Melissa graduated from the University of South Carolina with a Bachelor’s Degree in Voice Performance with a minor in Chemistry, and spent five years performing in Chicago music scene prior to returning to South Carolina.
Doug Dupler – Government Services Consultant
Doug Dupler has years of classroom instructional experience as well as leadership experience. Doug’s primary focus is contacting and visiting military installations to seek opportunities for PST services.
Doug received his Bachelor of Specialized Studies in Aviation Engineering and Associate of Applied Science in Aviation Technology from Ohio University on the Deans list. His biography includes several leadership positions in the auto and building industries in the civilian sector. He brings a wealth of experience to PST in management, counseling, sales, project management, and DoD knowledge.
Doug’s military background includes:
- U.S. Army Communications Officer, Captain
- Ohio Army National Guard- First Lieutenant/Platoon Leader
- United States Army- Sergeant/Brigade Commanders Assistant
- Awarded the Bronze Star during Operation Iraqi Freedom 2006
- Awarded the Combat Action Badge during Operation Iraqi Freedom 2006
- Top Secret security clearance
- Experience in leadership training and counseling military and civilian personnel
Virginia Holcomb – Facilitator
Since joining PST , Virginia has taught classes in Microsoft Office, graphics programs and Spanish. She also has a Masters degree in Journalism from Northwestern University and has written more than a thousand articles for newspapers, magazines and corporate newsletters. Prior to joining PST, Virginia was a press secretary for a Texas state senator and managed communications operations, seminars and convention programs for the Society of Professional Journalists and a division of the American Bar Association, both of which are in Chicago. She also spent one year in Argentina teaching business writing, communications and culture classes as well as six years traveling throughout Latin America setting up and evaluating internships for American graduate students at Fortune 500 companies. Virginia has many years of experience working in domestic and international communications, business, and tourism.
In addition to holding several Microsoft Office Specialist certifications, she is also certified by the International Tour Management Institute (ITMI) in San Francisco, the nations leading tour director training center. When not teaching computer classes, Virginia leads tours in the U.S. and overseas.
Quincy Prioleau- Facilitator
Quincy Prioleau has received an Associates Degree in Electronics/Computer Sciences. He has more than 12 years in the technical industry, with a heavy focus on the art of PC Troubleshooting and maintenance. Quincy achieved a National Recognized Diploma from Professional Career Development Institute in PC Troubleshooting and enhanced career while working in New York as a Technical Consultant at Watchtower Headquarters. He has been a public speaker for more than 20 years while working with a wide range of audiences. He is currently a Technical Consultant of a self-owned business entitled IT Explorer. Quincy is a certified instructor for A+, Security+, Network+ and Microsoft Access. He is also Global Information Assurance Certification (GIAC) certified.
Molly Laychak Whalen – Facilitator
Molly Laychak Whalen is a training and development consultant with over 20 years of association experience, specializing in chapter and membership development, volunteer management, strategic planning, marketing, leadership training, and non-profit management. She has worked for a variety of scientific and medical associations aa well as non-profit organizations. She has also designed and presented hundreds of dynamic and interactive workshops and seminars. Molly has written three chapter resource handbooks for organizations and developed numerous interactive leadership and management programs. She is a graduate of the University of Virginia and is a member of the ASAE. As an active volunteer, she has served as a board member for several organizations including the Make A Wish Foundation, the Alexandria Volunteer Bureau, Stop Child Abuse Now, Into Safe Arms of Northern Virginia, Bridges Public Charter School, Ivymount School PTA, and the Chi Omega Womens Fraternity, where she served as Vice-Chair of their national Laurie Leadership Institute. She is currently serving as Chair of the State Advisory Panel for Special Education in the District of Columbia, which she was appointed by Mayor Adrian Fenty in 2007.
Barbara Omer, PhD – Consultant
Dr. Omer began her professional career working for the Lexington Richland Alcohol and Drug Abuse Council in Columbia, SC in 1984. There she was the Director of Out Patient Services and the Employee Assistance Administrator for 21 contracted programs. In 1989 Dr. Omer went to work for Southern Bell Telecommunications as the Employee Assistance Program Coordinator where she stayed until 2007 when she retired. During her career with Southern Bell, it became BellSouth and then ATT, where she was responsible for mental health and substance abuse benefits for NC, SC, So. GA. and LA. When she left ATT, Dr. Omer went to work at Webster University where she is the Counseling Program Coordinator for a Masters Degree program in Arts and Sciences with an emphasis in Counseling. She also teaches Foundations of Substance Abuse Counseling and Psychotraumatology as well as Practicum and Internship courses.
Throughout her career Dr. Omer has done training in a variety of settings including Bellsouth, national and local professional conferences, committee meetings, private professional meetings and schools at all levels. Some of the training topics include: Managing Change, Time Management, Stress Management, Violence in the Workplace, Domestic Violence, Risk Management, Balancing Work and Family, Generations at Work, Ethical Decision Making, Understanding ADA, Drug Free Workplace, Unmasking employee substance abuse, Child Care Options, In Search of Affordable Chemical Dependency Treatment, Human Resources and Technology, Eldercare Issues, Ethics and EAPs and Downsizing.
Dr. Omer has a Bachelor’s degree in Social Work from the University of Kentucky, a Masters Degree in Social Work from the University of South Carolina and a PhD from Capella University. She holds licenses and certifications in a number of areas and is qualified by the Red Cross as a Disaster Mental Health Worker and the Department of Transportation as a Substance Abuse Professional.
Lynda Padrta – Consultant
Lynda Padrta is a high-energy, skilled ETL (extract, transfer and load) professional with project-oriented experience in data warehousing, system integration and system conversion. She has an inherent understanding of client data, works well with partial or unclear requirements, handles data quality issues, and investigates and resolves problems. Her toolset includes IBM Infosphere (previously Ascential) DataStage and SQL and Basic coding with her source/target environment experience including SQL, Oracle, Access, Teradata, mainframe, AS400, SAP, sequential files and complex files. Lynda has worked on ETL and other projects in the following industries: global conglomerate, telecommunications, software, transportation, financial, manufacturing, healthcare, retail, and federal and state government. Lynda holds a Bachelor’s degree in Accounting Information Systems. She has years of accounting and auditing experience, technical expertise, strong communication skills, dedication, and excellent client-facing skills.