Course Details

Location: PST, Application Classroom
Length: 5 days
Times: 9:00 AM – 4:30 PM
Price: $1,695

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COURSE DESCRIPTION:

This course goes through the methodical way to use ITIL guidance in order to improve your business. Whether it be by introducing new ways or by changing existing services or processes, this course goes beyond what is introduced in ITIL Foundations. The goal of this course is to prepare participants for the ITIL Practitioner certification exam and to gain the tools, templates, and practical experience to implement IT service management in their organizations.

This course will increase your IT organization's efficiency and effectiveness through practicing the principles of the Continual Service Improvement (CSI) approach, the nine guiding principles of ITIL, and the best practice and options for communication, organizational change management, and measuring success or failure.

IDEAL CANDIDATES:

This course is recommended for those who have taken ITIL Foundations and wish to take the ITIL Practitioner exam or want to 'adopt and adapt' to the framework to support their business.

Registration

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RELATED COURSES:

ITIL Foundations