Length: 1 day
Description: This course will teach you how benchmarking is used to improve performance, set quality objectives, and identify and adapt to best processes. Most of us routinely use benchmarking–to measure, match, compare, evaluate–all to establish a standard of what we believe is best. However, the critical elements of our customers’ expectations and requirements are often missing. This course adds those elements into the process, and demonstrates six other types of benchmarking, while helping you decide which method will suit your needs.
Table Of Contents:
Section 1: Benchmarking: What About it?
What Is Benchmarking?
Define Your Benchmarking Objectives
Section 2: Why Benchmarking?
What Are the Benefits to Benchmarking?
Section 3: Types of Benchmarking
Six Types of Benchmarking
Deciding What Kind Is Best for You
Going It Alone or Using a Consultant
Benchmarking for Individuals
Benchmarking for Service Organizations
Section 4: Ready, Set, Go!
Before You Start to Benchmark
Learning to Benchmark: The PDCA Cycle
Solutions to Common Benchmarking Mistakes
Section 5: Conclusion
Quality and Benchmarking References
The Malcolm Baldrige National Quality Award Criteria