CompTIA A+ Certification

Course Length for Part I: 4 days (Part I – covers lessons 1-7)

Course Length for Part II: 4 days (Part II – covers lessons 8-15)

Course Objectives:

Upon successful completion of this course, students will be able to:
•identify the components of standard desktop personal computers.
•identify fundamental components and functions of personal computer operating systems.
•identify best practices followed by professional personal computer technicians.
•install and configure computer components.
•install and configure system components.
•maintain and troubleshoot peripheral components.
•troubleshoot system components.
•install and configure operating systems.
•maintain and troubleshoot installations of Microsoft Windows.
•identify network technologies.
•install and manage network connections.
•support laptops and portable computing devices.
•support printers.
•identify personal computer security concepts.
•support personal computer security.

Course Content:

Lesson 1: Personal Computer Components
Personal Computer Components
System Unit Components
Storage Devices
Personal Computer Connection Methods

Lesson 2: Operating System Fundamentals
Personal Computer Operating Systems
Windows User Interface Components
Windows File System Management
Windows System Management Tools

Lesson 3: PC Technician Professional Best Practices
Tools of the Trade
Electrical Safety
Environmental Safety and Materials Handling
Perform Preventative Maintenance
Diagnostics and Troubleshooting
Professionalism and Communication

Lesson 4: Installing and Configuring Peripheral Components
Install and Configure Display Devices
Install and Configure Input Devices
Install and Configure Adapter Cards
Install and Configure Multimedia Devices

Lesson 5: Installing and Configuring System Components
Install and Configure Storage Devices
Select and Install Power Supplies
Select and Install Memory
Select, Install, and Configure CPUs and Cooling System Units
Install and Configure System Boards

Lesson 6: Maintaining and Troubleshooting Peripheral Components
Troubleshoot Display Devices
Maintain and Troubleshoot Input Devices
Troubleshoot Adapter Cards
Troubleshoot Multimedia Devices

Lesson 7: Troubleshooting System Components
Troubleshoot Storage Devices
Troubleshoot Power Supplies
Troubleshoot Memory
Troubleshoot CPUs and Cooling Systems
Troubleshoot System Boards

Lesson 8: Installing and Configuring Operating Systems
Install Microsoft Windows
Upgrade Windows
Add Devices to Windows
Optimize Windows

Lesson 9: Maintaining and Troubleshooting Microsoft Windows
Operating System Utilities
Back Up Microsoft Windows
Troubleshoot Microsoft Windows
Recover Microsoft Windows

Lesson 10: Network Technologies
Network Concepts
Network Communications
Network Connectivity
Internet Technologies

Lesson 11: Installing and Managing Network Connections
Create Network Connections
Install and Configure Web Browsers
Maintain and Troubleshoot Network Connections

Lesson 12: Supporting Laptops and Portable Computing Devices
Laptop and Portable Computing Device Components
Install and Configure Laptops and Portable Computing Devices
Maintain and Troubleshoot Laptops and Portable Computing Devices

Lesson 13: Supporting Printers
Printer Technologies
Printer Components
Printer Processes
Install and Configure Printers
Maintain and Troubleshoot Printers

Lesson 14: Personal Computer Security Concepts
Security Fundamentals
Security Protection Measures
Data and Physical Security
Wireless Security
Social Engineering

Lesson 15: Supporting Personal Computer Security
Install and Configure Security Measures
Maintain and Troubleshoot Security Measures

Appendix A: Mapping Course Content to the CompTIA A+ Essentials (2009 Edition) 220-701 Exam Objectives
Appendix B: Mapping Course Content to the CompTIA A+ Practical Application (2009 Edition) 220-702 Exam Objectives
Appendix C: CompTIA A+ Acronyms
Appendix D: A Brief History of Personal Computers