Facilitation Skills for Team Leaders

Length: 1 day

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Table Of Contents:
Part 1: Understanding Facilitation
Background: The Transformation of U.S. Industry
Why Facilitation?
What Facilitators Do
How Facilitation Differs from Training and Presenting
The Facilitator: Managing Structure, Not Content

Part 2: Team Involvement, Decision Making, and Dynamics
Encouraging Participation
Rules for Asking Nonthreatening Questions
Types of Questions to Ask
Body Language and Facilitation
Making Decisions
Six-Step Problem-Solving Process
Getting Group Agreement
The Importance of Preparation
Running an Effective Team Meeting
Team Life Cycles
Handling Difficult Team Members
What If the Group Still Gets Stuck?

Part 3: Facilitation Tools
Essential Tools
Conclusion

Part 4: Cross Facilitation
Exercise: Test Your Memory
Example of Fast-Food Flowchart
Crossword Puzzle Solution