Moving from Technical Professional to Manager

Length: 1 day

Description: This ILT Series course introduces students to the basics of moving from technical professional to manager. Students will learn management fundamentals, the role and skills required of the IT manager, and the basics of management planning and recruiting. Course activities also cover team building, team leadership and team management, conflict management, and communication skills. Finally, students examine network issues, strategies for purchasing and rolling out new hardware and software across the IT department, and how E-Commerce can maximize the benefits of the company Web site. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Table Of Contents:
Unit 1: Management and planning
Topic A: Management basics
Topic B: Management roles and skills
Topic C: IT planning

Unit 2: Staffing an IT team
Topic A: IT recruitment basics
Topic B: Interviewing candidates

Unit 3: IT team leadership
Topic A: Effective leadership
Topic B: Leadership styles and tactics

Unit 4: Managing a team
Topic A: Team building
Topic B: Team support

Unit 5: Managing the IT department
Topic A: Networking
Topic B: Hardware, software, and security
Topic C: Web sites