Length: 1 day
Description: This course addresses the major kinds of internal help: problem solving, enacting change, giving advice, and working on large-scale transformations. The seven-phase internal consulting process will be clearly provided and why it is important to conduct a “lessons learned” wrap-up meeting to explore outcomes.
Table Of Contents:
Section 1: What Is an Internal Consultant?
The Internal Consultant
How and Why People Become Internal Consultants
Section 2: How to Define Yourself as a Consultant
What Is the Customer-Supplier Chain?
What Do Clients Need from You?
Why Consultants Need to Be Real
In-house Consultants: Special Considerations
Section 3: The Eight-Phase C-O-N-S-U-L-T-S Process
The Internal Consulting Process
Phase 1: Contact
Phase 2: Outcomes
Phase 3: Negotiate Needs
Phase 4: Search for Data
Phase 5: Understand and Feed Back Data
Phase 6: Lay Out Action Plan
Phase 7: Track Results
Phase 8: Set in Motion
Section 4: Understanding and Working with Resistance
What Is Resistance?
Strategies for Resisting Resistance
Section 5: How to Market Yourself Inside the Organization
Positioning Yourself in the Market
Describing Your Benefit
Packaging Your Services