Thinking On Your Feet

Length: 1 day

Description: Learn to develop and sharpen your thinking skills in a wide variety of situations. Exercises allow you to practice and apply thinking skills. From casual customer conversations to formal presentations and media interviews, learn how to think as you speak.

Table Of Contents:
Part 1: Being Interviewed
Being Interviewed
Recommendations
Media Interviews
Recommendations
Exercises

Part 2: Communicating with Colleagues and Customers
Communicating with Colleagues and Customers
The Communication Process
Communicating with Colleagues
Recommendations
Customer Service
Recommendations
Exercises

Part 3: Speaking Before an Audience
Speaking Before an Audience
Speeches
Meetings
Social Occasions
Recommendations
Exercises

Part 4: Handling Difficult Questions
Handling Difficult Questions
Types of Difficult Questions
Recommendations
Exercises

Part 5: Developing Confidence
Developing Confidence
Self-Empowerment Analysis
Recommendations
Exercises

Part 6: Summary